FAQs

SHIPPING AND RETURNS 

All orders are shipped express through Australia post. All orders will receive full and accessible tracking. 

Express shipping times within Australia are determined by Australia Post and can be accessed here - https://auspost.com.au/service-updates/domestic-delivery-times.

TITLE, DELAYS AND DAMAGES

The Supplier is the owner of the products supplied to the Client until the Client has paid in full the amounts owed. The products are at the Client’s risk once they leave our premises for delivery. 

If the Client does not permit the final delivery attempt, all return shipping fees, the second shipping or a reschedule fee will be the responsibility of the Client. The Supplier is not responsible for any damages caused due to any even once the package has been consigned to the Client from the Supplier or Australia Post. 

Any packages that are evidently and externally damaged should be noted with the Courier and we recommend taking photos of this on receipt of the products. Australia Post should notify you of the correct policy and procedure to follow for damaged packages. Please also inform the Supplier immediately or within 24 hours on receipt of the products with photographic evidence. 

RETURNS AND FAULTY CLAIMS

At this stage, the Supplier does not accept returns on products purchased from the Kornelia Paulina store. The Supplier will be introducing a return and exchange policy once the new collection launches in 2022. 

The Supplier thoroughly checks each order before it is sent out for dispatch. If you do receive a faulty or incorrect item, please contact our team at hello@korneliapaulina.com with all the information listed along with photographic evidence. 

The Supplier reserves the right to reject any faulty or incorrect items returned at the Supplier’s discretion. In this instance the items will be returned to the Client’s address and all shipping and handling is strictly non - refundable unless the items are either incorrect or faulty.